Return Policy for ophthallmart

In our constant endeavor to offer excellent services and 100% ensure customer satisfaction, we have introduced a return policy of up to 07 days. You can opt for a refund or exchange within 07 days of product purchase. However, please ensure that the item is unused and in the same condition as received. Also, it has to be in its original packaging.

 

The process of returns

Please log on to your account Click here to login

Click on order history tab

Go to order details with order reference

Go to return section and place your return product details & send your return request.

Return shipping charges have to be borne by the customer ophthallmart does not have a pickup policy at this point in time, hence it is upon the customer to send the parcel unused and packed in original packaging within 07 days of purchase. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

If you are shipping an item for returns you should prefer using a trackable shipping service or purchasing shipping insurance to ensure that your product reaches us safely. Items that are exempted from returns Ophthalmic Equipment’s, Liquid items and gift cards or health vouchers are exempted from being returned. Products purchased in sale amount cannot be refunded. Products sold under discount, 1+1 offer, or free items cannot be taken back.

 

So, please place your order carefully and only when you are certain that you want that particular product. Read our specifications carefully to avoid confusions and wrong order placements.

 

Rules of refund

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Please share your return shipping details once the return is initiated

There are certain situations where only partial refunds are granted.

Eligibility for Refund

 

Once your return is received, it will be inspected for the following conditions:-

 

Right product

Unused condition

Intact seal

No Damages

Once your product reaches us, we will send a prompt email to notify you that your return has been received. After the inspection of the returned product, we will notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days as per the bank’s policy.

 

I have not received my refund. What shall I do?

 

Usually, the refund process is seamless and the amount gets credited without any iterations.

 

However, if you haven’t received a refund even after 10 days of approval, then we advise you to first check with your bank or credit card Company as it might be stuck there.

 

If the bank or credit card company gives a no error report then please contact us at sales@ophthallmart.com immediately.

 

If the following conditions are not met, we reserve the right to refuse your package and /or refund:

 

Please include this return reference on your return package

 

All products must be returned in their original package condition, unused & without damage.

 

Please printout this document and slip it into your package.

 

The package should be sent to the following address.

 

How can I apply for an exchange?

 

Your item will be eligible for exchange only if the product received is defective or damaged. Though the products are checked multiple times before packaging and parceling, however in case of rare unfortunate scenario it might get damaged on the way.

 

In such cases, we act promptly to help you exchange it for the same item.

 

Please send us an email at info@ophthallmart.com and send your item to Contact Us Page link Depending on your delivery location the time to deliver the new product might vary.

 

NOTE: NO REFUND WILL BE MADE TO CUSTOMER ONCE THE PRODUCT HAS BEEN RECEIVED BY CUSTOMER IN WHATSOEVER CIRCUMSTANCES